Having your business computers and network monitored and managed by a professional Managed Service Provider like PJ Networks is not just a proactive way to insure that everything is running smoothly and efficiently within a business infrastructure, but it is really the only way to keep your data systems secure and protected from the growing threat of cyber-attacks unless you have your own full-time network support team, especially now that hackers are using Artificial Intelligence when designing and planning their attacks.
Those are all features that all of our plans have in common, but there are some differences, as well.
You pay for additional service and support when you need it, and you get to decide if/when you want us to address a problem that either you or our team has identified. Most help desk support can be provided in realtime, during the initial phone call to us, or within an hour of that phone call. You do not have to submit request or create a support ticket or before we will help you – just give us a call.
Professional Edge is a good choice for a business that has their own IT support staff in house, but is looking for someone outside of their organization to help keep an eye on things, spot issues in their early stages before they become serious problems, and provide assistance when larger tasks need to be accomplished, such as upgrading all of a company’s business systems to a newer operating system.
With Professional Edge, PJ Networks will let a client know when we see something that needs attention, but the client gets to decide whether they want to handle it on their own or to bring in our team of experienced engineers to assist. We also make clients aware of the latest cybersecurity threats and alerts that we receive from government agencies and forums in the Information Technology Community at large.
In addition to the core services included in all of the plans, Executive Edge also includes:
You get unlimited remote service and support for all covered systems. You pay for additional service and support if it requires an on-site visit, and you get to decide if/when you want us to come to your office to address a problem on site. We will automatically assume that you want us to fix anything that we can take care of remotely. You also get one manual monthly server checkup (if applicable), provided remotely, for each server that your business has covered by this plan. You can bring any covered computer system into our repair shop for repairs and the labor charges will be covered by this plan.
Corporate Edge is the “deluxe package”. You get unlimited remote and on-site service and support for all covered systems in the Charlottesville area. Remote users from other locations can send their laptops/workstations to us to be repaired/replaced at no additional labor cost. We will automatically assume that you want us to fix anything that we can take care of (since it is already paid for) as part of your support contract and will schedule that work accordingly. Emergency rates are waived for all support and service. You get one manual monthly server checkup, provided remotely or on-site, for each server that your business has covered by this plan. You can also bring any covered computer system into our repair shop for repairs and the labor charges are covered by this plan.
That pretty much covers our three support plans. We encourage you to schedule a meeting or a call with us to discuss which plan would be the best one for your organization. The initial commitment is only 6 months, and after that you can change or cancel your support plan with only two weeks’ notice; there is no annual automatic renewal for any service that we provide. We can prevent 75% of computer issues BEFORE they become real problems.
A dedicated primary engineer studies your organization's unique processes and computer systems
Our team helps implement an action plan to streamline and safeguard your data systems
Our team uses managed antivirus and remote monitoring tools to keep a constant watch
You enjoy priority service and discounted labor rates with 24/7/365 access to our helpdesk
From small business networks to companies with multiple servers and locations, we can design, implement and maintain a network infrastructure that will allow for scalable growth in any business environment. Our main focus is on local businesses here in Central Virginia that prefer a personal, hands-on approach to the way that their technology needs are provided, as opposed to the cookie-cutter “one-size fits all” solutions that many other IT support companies are offering. We are intimately familiar with a vast range of business technology solutions including those from Microsoft, Apple, Google, etc. We are experts in implementing and maintaining almost any kind of network environment, as well as providing remote connectivity solutions to companies that need the ability to have employees remotely access the company network securely.
No matter the issue you’re experiencing or the solution you’re looking for, we’ve got you covered –
Whatever It Takes.
Professional Edge is our introductory plan providing you with a dedicated engineer, managed endpoint protection and patch management, 24/7 remote monitoring of your systems, and priority service at discounted labor rates.
Executive Edge is our mid-tier plan that includes all the benefits of a Professional Edge plan as well as monthly server/network checkups by your dedicated engineer to ensure the health of your systems, and unlimited remote support whenever you need it.
Corporate Edge is for businesses who want to have all of their IT support needs covered. It includes all the benefits of the previous plans, plus both on-site and remote support are unlimited. It's like having your own fulltime in-house IT department without the additional cost.
We offer 24/7 emergency support 365 days a year, including all holidays, evenings, and weekends. Whether you call at 7 o’clock in the morning or 11 o’clock at night, on New Year’s Eve or Christmas day, you will either reach a Systems Engineer directly or have your call returned within 15 minutes. That is our company policy and our guarantee to our Managed Services clients.
