An MSP (Managed Service Provider) proactively manages your IT infrastructure, including networks, servers, and security. This allows you to focus on your core business, reducing downtime and controlling IT costs.
We offer a comprehensive range of services, including network monitoring, cybersecurity, data backup and recovery, cloud management, help desk support, 1 and IT consulting.
We implement robust security measures, including firewalls, intrusion detection, antivirus, regular security audits, and employee training, to protect your data from threats.
Our response times vary based on the severity of the issue. We offer guaranteed response times via our Service Level Agreement (SLA), often responding within minutes for critical issues.
Yes, we provide both remote and on-site support for business networks within our support radius. Our technicians can come to your location when necessary to resolve hardware or network issues. We do not currently offer in-home residential computer support.
implement automated, off-site data backups and conduct regular disaster recovery testing to ensure your data can be quickly restored in case of an emergency.
Absolutely – that is one of our specialties. We can assist with migrating your systems to cloud platforms like Microsoft 365, AWS, Azure, or Google Cloud, and provide ongoing management and optimization. We also have advanced monitoring tools for securing and protecting Microsoft 365 environments.
We use advanced monitoring tools to proactively detect and resolve potential issues before they impact your business. We monitor performance, security, and availability 24/7.
We work with a wide range of businesses across various industries, including small to medium-sized enterprises (SMEs), healthcare, finance, and professional services. We specialize in supporting dental and medical offices, as well as law offices and accounting firms.
Our pricing is tailored to your specific needs and the services you require. We offer flexible pricing models, including fixed monthly fees, per-computer pricing, and project-based rates. We even offer all-inclusive support plans that include unlimted onsite and remote support.
•Creating user accounts
•Setting up new user computers
•Setting up computers for existing users
•Resetting AD Passwords
•Resetting Office 365 Passwords
•Help with Resetting Other Passwords
•Installing applications for users
•Updating applications for users
•User training on basic office IT procedures (network drives, vpn, etc)
•Creating user accounts
•Setting up new user computers
•Setting up computers for existing users
•Resetting AD Passwords
•Resetting Office 365 Passwords
•Help with Resetting Other Passwords
•Installing applications for users
•Updating applications for users
•User training on basic office IT procedures (network drives, VPN, etc)
•Help with clearing hard drive space
•Help with slow hard drives
•File transfers
•Corrupt file repair (when possible)
•File retrieval from backups
•Backup creation and monitoring
•File share creation and monitoring
•Repair DNS issues
•Repair DHCP issues
•Deploy Group Policy Objects
•Deploy and manage software
•Deploy and manage printers
•Regular server checkups/tune ups
•SSL Certificate renewal
•Remote Desktop Services setup and maintenance
•Install Patches
•Install applications
•Install Software updates
•Help with server connection issues
•Verification of phishing/spam emails
•Security Response in the event of a security incident
Blocking user accounts
Log Audits
Basic Forensics
•Vulnerability Scanning
•Virus Scanning
•Suspicious website investigation
•MFA setup and maintenance
•Software security vetting
•Remote diagnosis of most hardware issues
•Recommendations/consulting for new computer/server hardware
•Recommendations/consulting for new network hardware
•Firewall Management
•Slow network diagnostics and consulting
•Network error diagnostics and repair
•Assist with Internet outages
•Assist with wireless issues
•Configuration and maintenance of site-to-site connections
•Fix connection issues to printers
•Fix printing issues with printers
•Fix formatting issues with printers
•Set up new printers
•Configure and maintain scan to email
•Configure and maintain scan to network folder
•Configure new scanners
•Repair and maintain existing scanners
•Resolve issues with programs connecting to printer/scanner
•Configure and maintain print server
•Resolve issue with print servers
•Configure new check scanners
•Maintain/support check scanners
•Support for all standard line-of-business applications, including:
•Adobe Acrobat•Office 365 Suite (Outlook, Word, Excel, PowerPoint, Publisher, Access, OneDrive, ETC)
•Quickbooks all versions
•Gsuite (Gmail, Google Docs, Sheets, Drive, Slides, etc)
•Adobe CC Suite (Photoshop, Lightroom, After Effects, etc)
•Google Chrome
•Microsoft Edge
•Opera•Mozilla Firefox
•7zip
•WinRAR
•Password Managers
•Lastpass, 1Password, BitWarden, etc
•Dentrix/Dexis
•HVMS
•PCLaw
•Spruce
•TRACS
•AllOrders
•Worldox
•Sharefile
•HotDocs
•Transaction Pro
•1099-ETC
•Stamps.com
•Benjamin Moore ColorX
•VPN Setup and maintenance
•Remote user support
•Assistance with remote computer access
•BYOD Device setup
•Set up and maintain Voip phone systems
•Create and manage extensions
•Create and manage ring groups
•Extension forwarding
•Create and manage auto-attendants
•Resolve call quality issues
•Resolve call connection issues
•Block numbers
