Frequently Asked Questions (FAQs)
Sometimes people have questions about our services.
Here are some of the top questions and answers:
What's Included in the PJ Networks Executive Edge Support Plan
with Unlimited Remote Support?
•Computer Slowness
•Issues connecting to websites
•Application problems/errors
•Connections between applications
•Computer upgrades
•Software consulting
•Regular PC tune ups
•Creating user accounts
•Setting up new user computers
•Setting up computers for existing users
•Resetting AD Passwords
•Resetting Office 365 Passwords
•Help with Resetting Other Passwords
•Installing applications for users
•Updating applications for users
•User training on basic office IT procedures (network drives, vpn, etc)
•Creating user accounts
•Setting up new user computers
•Setting up computers for existing users
•Resetting AD Passwords
•Resetting Office 365 Passwords
•Help with Resetting Other Passwords
•Installing applications for users
•Updating applications for users
•User training on basic office IT procedures (network drives, vpn, etc)
•Help with clearing hard drive space
•Help with slow hard drives
•File transfers
•Corrupt file repair (when possible)
•File retrieval from backups
•Backup creation and monitoring
•File share creation and monitoring
•Repair DNS issues
•Repair DHCP issues
•Deploy Group Policy Objects
•Deploy and manage software
•Deploy and manage printers
•Regular server checkups/tune ups
•SSL Certificate renewal
•Remote Desktop Services setup and maintenance
•Install Patches
•Install applications
•Install Software updates
•Help with server connection issues
•Verification of phishing/spam emails
•Security Response in the event of a security incident
Blocking user accounts
Log Audits
Basic Forensics
•Vulnerability Scanning
•Virus Scanning
•Suspicious website investigation
•MFA setup and maintenance
•Software security vetting
•Remote diagnosis of most hardware issues
•Recommendations/consulting for new computer/server hardware
•Recommendations/consulting for new network hardware
•Firewall Management
•Slow network diagnostics and consulting
•Network error diagnostics and repair
•Assist with Internet outages
•Assist with wireless issues
•Configuration and maintenance of site-to-site connections
•Fix connection issues to printers
•Fix printing issues with printers
•Fix formatting issues with printers
•Set up new printers
•Configure and maintain scan to email
•Configure and maintain scan to network folder
•Configure new scanners
•Repair and maintain existing scanners
•Resolve issues with programs connecting to printer/scanner
•Configure and maintain print server
•Resolve issue with print servers
•Configure new check scanners
•Maintain/support check scanners
Support for all standard line-of-business applications, including:
•Adobe Acrobat•Office 365 Suite (Outlook, Word, Excel, PowerPoint, Publisher, Access, OneDrive, ETC)
•Quickbooks all versions
•Gsuite (Gmail, Google Docs, Sheets, Drive, Slides, etc)
•Adobe CC Suite (Photoshop, Lightroom, After Effects, etc)
•Google Chrome
•Microsoft Edge
•Opera•Mozilla Firefox
•7zip
•WinRAR
•Password Managers
Lastpass, 1Password, BitWarden, etc
•Dentrix/Dexis
•HVMS
•PCLaw
•Spruce
•TRACS
•AllOrders
•Worldox
•Sharefile
•HotDocs
•Transaction Pro
•1099-ETC
•Stamps.com
•Benjamin Moore ColorX
•VPN Setup and maintenance
•Remote user support
•Assistance with remote computer access
•BYOD Device setup
•Set up and maintain Voip phone systems
•Create and manage extensions
•Create and manage ring groups
•Extension forwarding
•Create and manage auto-attendants
•Resolve call quality issues
•Resolve call connection issues
•Block numbers
Just about anything that we can do remotely is covered by our Executive Edge Plan, but just ask if you want to confirm something specific!
Businesses interested in Unlimited Remote and On Site Support
should consider our CORPORATE EDGE Support Plan
We offer 24/7 emergency support 365 days a year, including all holidays, evenings, and weekends. Whether you call at 7 o'clock in the morning or 11 o'clock at night, on New Year’s Eve or Christmas day, you will either reach a Systems Engineer directly or have your call returned within 15 minutes. That is our company policy and our guarantee to our Managed Services clients.
Can it really be that simple?
Yes, it can - and we'll prove it!
Give us 90 days to show you what we can do, and if you are not fully convinced that you made the right choice by choosing PJ Networks to be your business technology support team, then you can leave us without any fuss. We'll even give you documentation with everything we discovered about your network in order to help you to make a smooth transition.
We have a 97% client retention rate, year after year. We're confident that you'll like working with us.
We have several Managed IT Service support plans to choose from, and we can custom-tailor a solution that is the right fit for any size or type of business, from small home offices all the way to corporate-level enterprise organizations. But, you won't know what you're missing until you talk to us about what we can do for your business, so give us a call today!
Charlottesville ~ Albemarle ~ Greene ~ Ruckersville ~ Stanardsville ~ Earlysville ~ Madison ~ Orange ~ Elkton ~ Harrisonburg ~ Fishersville - Staunton - Central Virginia
Network Support * Computer Support * Managed IT Services * Security and Compliance * Cybersecurity * Monitoring * Wireless Networks * Vulnerability Assessments
